Our Promise
At IndiaChicken, we strive to provide fresh and high-quality products to our customers. Please read our cancellation and refund policy carefully before placing an order.
• Orders can be cancelled only before they are confirmed and prepared for dispatch.
• Once an order has been processed, prepared, or shipped, cancellation requests may not be accepted.
• To request a cancellation, please contact our customer support team as soon as possible.
• If a cancellation request is approved before order processing, the refund will be initiated to the original payment method used during checkout.
• In case of duplicate payments, failed transactions where the amount is deducted but the order is not confirmed, the amount will be refunded after verification.
• If a product is unavailable after payment confirmation, a full refund will be processed for the affected item(s).
• If you receive damaged, spoiled, or incorrect products, please notify us within 24 hours of delivery along with relevant photographs.
• After verification, we may provide a replacement, store credit, or refund at our discretion.
• Approved refunds are generally initiated within 3–5 business days.
• Depending on your bank or payment provider, the refunded amount may take an additional 5–7 business days to reflect in your account.
For any cancellation or refund-related queries, please contact our customer support team through the contact details provided on the IndiaChicken website.